Your comment about updating the hotel facilities will be on top of our "to do" list when a future room refurbishment plan takes place. Thank you for taking the time to share your experience with us during your recent stay. With warm regards from the world's most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kongĭear fionajewelryPH, Greetings from the Marco Polo Hongkong Hotel. Thank you very much and we look forward to having you back at the Marco Polo Hongkong Hotel. We will be most honored if we could once again be of service to you on your next visit and welcome another opportunity to give you a firsthand experience of the service culture that sets us apart and for which we continue to be known. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. Your comment about updating the room facilities has also been noted. We have ensured that this oversight is rectified immediately and that it does not happen again.
We sincerely apologize for the inconvenience you encountered with the guestroom cleanliness. Individually-wrapped food options are available for breakfast and through room service.Dear ngseungtung, Greetings from the Marco Polo Hongkong Hotel. Social distancing measures are in place staff at the property wear personal protective equipment periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer. Disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. This property advises that enhanced cleaning and guest safety measures are currently in place. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash.įor guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Please note that children 12 years of age and younger are not permitted on the Continental Club Floor or in the Continental Lounge.Ĭharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Please note that cultural norms and guest policies may differ by country and by property the policies listed are provided by the property Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitīe prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Extra-person charges may apply and vary depending on property policy
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